Check the charging cable
If you’re having trouble charging your JBL Bluetooth headphones, one of the first things you should check is the charging cable. Here are some troubleshooting steps to help you resolve the issue:
- Inspect the charging cable: Check the charging cable for any signs of physical damage or wear and tear. Examine the connector pins and make sure they’re not bent or broken. If the cable is damaged or broken, you may need to get a new one.
- Use a different USB port: If you’re plugging your headphones into a USB port on your computer, try using a different port. Sometimes, USB ports can fail or stop working. If you’re still having problems, you may need to use a different computer to charge your headphones.
- Try a different charging cable: If you have another charging cable, try using it to charge your headphones. This will help you determine if the problem is with the cable or the headphones. If a different cable works, you may need to buy a replacement charging cable for your headphones.
- Clean the charging port: Sometimes, the charging port on your headphones can become dirty or clogged with debris. Use a soft-bristled brush or a toothbrush to gently clean the charging port. If this doesn’t work, try using a can of compressed air to blow out any dirt or debris.
- Reset your headphones: If none of the above steps work, try resetting your headphones. To do this, hold down the power button and the volume up button at the same time for 10 seconds. This will reset your headphones and may resolve any charging issues you’re experiencing.
By following these troubleshooting steps, you should be able to determine if the issue with your JBL Bluetooth headphones not charging is related to the charging cable. If you’re still having problems, you may need to contact JBL customer support for further assistance.
Make Sure the Headphones are Properly Connected to the Cable
If you’re experiencing difficulties with your JBL Bluetooth headphones not charging, it’s probable that the charging cable isn’t securely connected to the headphones. It’s the quickest and easiest fix, but it’s frequently ignored due to its straightforwardness. Check that all connections are safe and running smoothly by following these steps:
- Unplug the charging cable from the USB port, wall adapter, or other energy source to which it is linked, disconnect it from the headphones, and then reconnect it.
- Ensure that the charging cable’s USB connector is properly inserted into a functioning USB port. It is critical to prevent occasionally charging problems because of malfunctioning USB ports.
- If the headset still hasn’t resumed charging after 30 minutes of being connected to the power source via the data and charging cable, don’t panic! Simply repeat the process above or try swapping out your charging cable if one is still available to you.
Headphones without power can be frustrating, but the issue is sometimes as simple as double-checking a link or connection. As a result, don’t rush to buy a new pair of headphones until you’ve tried these measures.
Try Charging the Headphones from a Different Power Source
If you have been using the same power source to charge your JBL Bluetooth headphones all the time, it is possible that the charging port has become faulty. This happens when the port is overloaded with electricity and the wires inside it break. To troubleshoot this issue, the first thing to do is to try using a different power source. You can try charging the headphones by connecting them to a different USB port on your computer or using a different charger. If this works, then the problem is with the power source and not the headphones themselves.
It is also important to note that not all USB ports and chargers are created equal. Some provide more power than others, and this can affect how quickly and effectively your headphones charge. For example, if you used to charge your headphones using a low-powered USB port on an older computer, then you might want to try using a newer, high-powered USB port or a charger with a higher amperage rating. This should help charge your headphones faster and more effectively.
If you still have issues with charging even after trying different power sources, the problem could be with the headphones themselves. JBL headphones come with a charging indicator light that turns on when they are connected to a power source. If the light doesn’t turn on at all, then it’s likely that the headphones are not receiving any power and that there’s a problem with either the charging port or the cable.
If the light turns on but the headphones don’t seem to be charging, it could be that the battery is already fully charged or that the headphones are not properly connected to the power source. In such a case, disconnect the cable and try connecting it again. Check to ensure the connection is firm and secure, and try charging the headphones again.
Overall, trying different power sources is a great way to troubleshoot and fix JBL Bluetooth headphones that won’t charge. Remember to always use high-quality power sources with the correct amperage rating to ensure that your headphones charge efficiently and quickly. If all else fails, it might be time to contact JBL support for further assistance.
Reset the headphones to their factory settings
If you have tried all the above methods and your JBL headphones are still not charging, resetting the headphones to their factory settings might be your last resort. Resetting your headphones will delete all the saved settings and restore it to the original state of when it was new. Here is how to do it:
Firstly, ensure that your headphones are turned off. If not, hold down the power button until the headphones turn off.
Next, press and hold the power button for about 10 seconds to initiate the factory reset process. During this time, you will notice a flashing light on the headphones.
Once the light stops flashing and becomes a solid color, the factory reset process is complete. You can now power on the headphones and try charging them again.
Please note that resetting your headphones to their factory settings will remove all the customized settings, including the paired devices and equalizer presets that you might have saved. After the factory reset, you will need to re-pair your headphones and adjust the equalizer settings to your preferred settings.
In conclusion, if your JBL Bluetooth headphones are not charging, do not panic. There are several methods you can try to fix the problem and get your headphones back to working condition. You can try changing the charging cable, checking the charging port for debris, charging your headphones via a different power source, or resetting the headphones to their factory settings. If none of these methods work, reach out to JBL’s customer support for further assistance.
Contact customer support for further assistance
If the above-mentioned solutions do not resolve the issue of your JBL Bluetooth headphones not charging, contacting customer support is the best next step. You can reach out to JBL’s customer support team through phone or email, and they will guide you with the necessary steps to fix the problem. Here are the steps you can follow to get in touch with JBL’s customer support team:
- Visit JBL’s official website: Go to the official website of JBL and head over to the ‘Support’ section to access the ‘Contact Us’ page.
- Select your region: Select your region from the drop-down menu to get the required contact information. You will be redirected to a page that has the phone numbers and email addresses for customer support in your area.
- Call or email customer support: Choose the option that suits you best – either call customer support or send an email. Ensure that you provide them with as much detail about the issue as possible, including the model number of your headphones and when you noticed the issue.
- Follow the instructions given by customer support: Once you have contacted customer support, they will guide you through the next steps that include troubleshooting and repair steps. Follow their instructions carefully to fix the issue.
- Consider warranty terms and conditions: If the issue with your JBL headphones not charging is not fixable, and they are still under the warranty period, JBL will repair or replace them for you. However, you need to ensure that you have followed the warranty’s terms and conditions thoroughly to ensure that you are eligible for the repair or replacement service.
Contacting customer support for JBL Bluetooth headphones not charging issue is the best course of action if all the other potential solutions have failed to resolve the problem. JBL’s customer support team is usually prompt and eager to assist with any issues you may have, so it is worth making use of their services.
In conclusion, troubleshooting JBL Bluetooth headphones not charging issue can initially seem challenging, but you can usually resolve the most issues by trying out the simple solutions mentioned above. Nevertheless, if the issue persists, contacting JBL’s customer support team is the best course of action as they will help you to diagnose and resolve the problem.